1. Processing Time
- All orders are processed within 1-3 business days after purchase confirmation.
- During this period, we verify the accuracy of your order, prepare items for shipment, and handle any necessary documentation.
- Please note that processing does not occur on weekends or national holidays.
2. Shipping Time
- Once your order has been processed, it will be shipped from our warehouse in the United States.
- Estimated Delivery Time (USA):
- Standard Shipping: 4-6 business days.
- You will receive an email with a tracking number once your order has been shipped to monitor its progress.
3. Shipping Fees
- We offer a flat rate shipping fee of $5.75 per order for deliveries within the USA.
- This fee covers the costs of packaging, handling, and shipping.
- No additional fees will apply regardless of the number of items in your order.
4. Tracking Your Order
- After shipment, you will receive a confirmation email containing a tracking number.
- Use this tracking number to monitor your order’s delivery status.
- If you experience any issues or have questions about your tracking details, please contact us at [email protected].
5. Order Changes and Cancellations
- Order Modifications: If you need to make changes (e.g., size, color, or shipping address), please contact us at [email protected] within 24 hours of placing your order.
- Order Cancellations: You may request a cancellation within the same 24-hour window. Once your order has been shipped, cancellations or changes are no longer possible.
6. Shipping Limitations
- At this time, we only ship to addresses within the United States.
- We are actively working on expanding our shipping services to international locations in the future.
7. Contact Information
For any questions or concerns about our shipping policy, feel free to reach out to us:
- Email: [email protected]
- Our customer service team is available Monday through Saturday to assist you.
We hope this shipping policy answers all your questions regarding our shipping process. Thank you for choosing Dassent, and we are committed to ensuring a smooth shopping experience for you!