At Dassent, we focus on providing fast, safe, and transparent shipping. Please review our policy to understand how your order will be processed and delivered.
1. Shipping Locations
We currently ship only within the United States. At this time, international shipping is not available.
2. Shipping Methods
All orders are delivered through trusted carriers such as USPS, UPS, or FedEx.
This approach helps ensure reliable delivery across all US states.
3. Shipping Fees
A flat shipping fee of $7.75 applies to every order, regardless of weight or quantity.
You will see this fee clearly displayed at checkout before confirming your purchase.
4. Processing & Delivery Time
- Processing Time: 1–3 business days
- Delivery Time: 3–6 business days after your order ships
Please note that business days exclude Sundays and public holidays.
During peak seasons, processing may take longer. If that happens, we will notify you by email.
5. Order Tracking
We will send a tracking code to your registered email once your order has shipped.
Keep in mind that tracking updates may take up to 24 hours to appear.
6. Address Changes
If you need to update your shipping address, please contact us before your order ships.
Once your package is in transit, we cannot reroute or redirect it.
7. Cancellations
You may cancel your order if it has not yet shipped.
Unfortunately, we cannot process cancellations once the order has been handed to the carrier.
If eligible, please email us at [email protected] to request a cancellation.
8. Undeliverable Packages
If your package is returned due to an incorrect address or failed delivery, we will contact you to arrange redelivery.
Please note that additional shipping charges may apply.
9. Delays and Exceptions
While we strive to meet all delivery timelines, delays may occur due to:
- Severe weather conditions
- Carrier delays
- High seasonal demand
In such cases, we will notify you promptly and work to minimize disruption.
10. Contact Information
For any questions about your order or our shipping policy, please contact us:
- Email: [email protected]
- Phone: (+1) 925-341-4008
- Address: 1664 Maizefield Ln, Fuquay-Varina, NC 27526, United States
- Business Hours: 7 AM – 5 PM (Monday to Saturday)
By placing an order on Dassent.com, you confirm that you have read and accepted the terms of this Shipping Policy.