Return Policy
We aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may return your item under the following conditions:
Eligibility for Returns:
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, in their original condition, with all original packaging and tags intact.
- Items that do not meet these criteria may not be eligible for a return.
How to Initiate a Return:
- Contact our customer service team at [email protected] to begin the return process.
- Our team will provide you with a Return Authorization Number and detailed instructions for returning your item.
Return Shipping Costs:
- Customers are responsible for the return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Inspection and Refund Process:
- Once we receive and inspect the returned item:
- A refund will be issued if the item meets the return eligibility criteria.
- Refunds will be processed to the original payment method used during purchase.
Refund Policy
Processing Time:
- Refunds are processed within 6-8 business days after the return is approved.
- The exact timeframe may vary depending on your financial institution.
Non-Refundable Items:
- Certain items are not eligible for refunds, including:
- Customized or personalized products.
- Items marked as “final sale” on the product page.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow these steps:
- Initiate a return for a refund.
- Place a new order for the desired item.
Defective or Damaged Items
Reporting Damages:
- If you receive a defective or damaged item, contact us immediately at [email protected].
- Provide clear photographs of the damage or defect for verification.
Resolution Options:
- Depending on product availability and your preference, we will:
- Issue a replacement at no additional cost, or
- Provide a full refund to the original payment method.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Items marked as “final sale” on the product page.
Contact Us
For any questions or assistance regarding our Return & Refund Policy, please reach out to us at:
Email: [email protected]
Our team is committed to ensuring your satisfaction and will be happy to assist with any concerns.