Return & Refund Policy

Return Policy

  • Eligibility for Returns:
    Returns are accepted within 14 days of receiving your order. To qualify for a return:
    • The item must be unused, in its original condition, with all original packaging and tags intact.
    • Items that do not meet these criteria may be rejected.
  • How to Initiate a Return:
    To begin the return process:
    1. Contact our customer service team at [email protected].
    2. Our team will provide you with a Return Authorization Number and detailed instructions for returning your item.
  • Return Shipping Costs:
    Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.
  • Inspection and Refund Process:
    Once we receive and inspect the returned item:
    • A refund will be processed if the item meets the return eligibility criteria.
    • Refunds will be issued to the original payment method used during the purchase.

Refund Policy

  • Processing Time:
    Once your return is approved, refunds will be initiated to the original payment method. Please allow 6-8 business days for the refund to be processed and credited to your account.
    • The exact timeframe may vary depending on your financial institution.
  • Non-Refundable Items:
    Certain items, such as customized or personalized products, may not be eligible for refunds. Please refer to the specific product page for details.

Exchange Policy

  • Exchanges Not Offered:
    Currently, we do not provide direct exchanges. If you wish to exchange an item for a different size, color, or style, please:
    1. Initiate a return for a refund.
    2. Place a new order for the desired item.

Defective or Damaged Items

  • Reporting Damages:
    If you receive a defective or damaged item:
    • Contact our customer service team at [email protected] immediately.
    • Provide clear photographs of the damage or defect for verification.
  • Resolution Options:
    Depending on product availability and your preference, we will:
    • Issue a replacement at no additional cost, or
    • Provide a full refund to the original payment method.

Non-Returnable Items

  • The following items are non-returnable:
    • Customized or personalized products.
    • Items marked as “final sale” on the product page.

Contact Us

For any further questions or assistance regarding our Return & Refund Policy, please contact us at:

  • Email: [email protected]
    Our customer service team is here to help and ensure your satisfaction.
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