At Dassent, your satisfaction is our top priority. If you are not completely happy with your purchase, we provide a clear and simple return and refund process.
1. Return Eligibility
- Return window: You may return items within 30 days of receiving your order.
- Condition: Products must be unused, in their original packaging, and in the same condition as received.
- Free returns: We cover the cost of return shipping for all eligible items.
2. How to Return an Item
Follow these steps to return your order smoothly:
- Contact customer service – Email us at [email protected] with your order number and the reason for return.
- Receive authorization – Our team will provide a return authorization and clear instructions.
- Package the item – Place the product securely in its original packaging, including all accessories, tags, and documentation.
- Attach the label – We will email you a prepaid return shipping label. Print and attach it to your package.
- Send the package – Drop off the package at the designated carrier location as instructed.
3. Refund Process
- Inspection: Once we receive your return, our team will inspect the item to ensure it meets our policy requirements.
- Refund: Approved refunds are processed within 5–7 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
- Exchanges: To exchange a product, please return the original item and place a new order for the replacement.
4. Non-Returnable Items
For hygiene and safety reasons, some products cannot be returned. These items are clearly marked as non-returnable on their product pages.
5. Customer Support
If you need help with returns or refunds, contact us:
- Email: [email protected]
- Phone: (+1) 727-334-5006
- Hours: 7 AM – 5 PM (Monday–Saturday)
- Address: 1664 Maizefield Ln, Fuquay-Varina, NC 27526, United States