1. Orders & Payments
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club) and PayPal. All payments are processed securely in U.S. dollars (USD).
Q: When will my payment be charged?
Your payment is authorized at checkout and charged immediately once the order is confirmed.
Q: Is my payment information safe?
Yes. All transactions are encrypted with SSL technology, and card details are never stored on our servers.
2. Shipping & Delivery
Q: How long does shipping take?
Orders are processed within 1–2 business days. Delivery within the U.S. usually takes 3–7 business days, depending on your location.
Q: Do you offer free shipping?
Yes. We provide free standard shipping for all U.S. orders.
Q: How can I track my order?
Once your order ships, you will receive an email with a tracking number and link to follow your package.
3. Returns & Refunds
Q: What is your return policy?
You may return items within 30 days of receiving your order if they are unused, in original packaging, and in the same condition.
Q: Who pays for return shipping?
We offer free return shipping for all eligible items.
Q: How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect your return.
4. Cancellations & Changes
Q: Can I cancel my order?
Yes, you can cancel before the order ships. If the order has already shipped, please use our Return & Refund Policy once it arrives.
Q: Can I change my shipping address after placing an order?
If your order has not shipped yet, contact us immediately at [email protected] to update your address.
5. Customer Support
Q: How can I reach your support team?
You can contact us by:
Email: [email protected]
Phone: (+1) 727-334-5006
Hours: 7 AM – 5 PM (Monday – Saturday)
Address: 1664 Maizefield Ln, Fuquay-Varina, NC 27526, United States