Welcome to Dassent’s FAQ section. Here you’ll find answers to common questions about our products, orders, and policies.
1. Where does Dassent ship?
We currently ship to all locations within the United States.
At this time, we do not offer international shipping.
2. How long does delivery take?
- Processing Time: 1–3 business days
- Delivery Time: 3–6 business days after your order ships
Please note that weekends and public holidays are not included in processing times. During peak seasons, shipping may take slightly longer, and we’ll notify you via email if delays occur.
3. How much is the shipping fee?
We charge a flat shipping fee of $7.75 per order, regardless of weight or quantity.
This fee is displayed clearly during checkout before you confirm your order.
4. How can I track my order?
Once your order ships, we’ll email you a tracking code.
You can use this code to track your delivery status on the carrier’s website. Please allow up to 24 hours for tracking updates to appear.
5. Can I cancel or change my order?
Yes — you can cancel or modify your order before it ships.
Once your order is in transit, we can no longer make changes.
If your package has already shipped, you can follow our Return & Refund Policy once it arrives.
6. What is your return policy?
You may return eligible items within 30 days of receiving your order if they are unused and in original condition.
For detailed instructions, please visit our Return & Refund Policy page.
7. How long does a refund take?
After we receive and inspect your returned item, we’ll issue a refund to your original payment method within 4–7 business days.
Processing times may vary depending on your bank or payment provider.
8. Which payment methods do you accept?
We currently accept:
- Visa
- MasterCard
- American Express
- JCB
- Diners Club
- Discover Card
- PayPal
All payments are securely processed with SSL encryption. Your card details are never stored on our servers.
9. Is my payment information secure?
Yes. We use SSL encryption and PCI-compliant systems to protect all transactions.
Your information is transmitted securely and never shared or stored without authorization.
10. What should I do if I receive a damaged or wrong item?
If your item arrives damaged or incorrect, contact us within 30 days at [email protected] with your order number and photos of the issue.
We’ll arrange a replacement or refund at no extra cost.
11. Do you offer exchanges?
Currently, we do not process direct exchanges.
If you wish to replace an item, please return it for a refund and place a new order.
12. How can I contact Dassent?
If you need help or have additional questions, please reach out to our support team:
- Email: [email protected]
- Phone: (+1) 925-341-4008
- Address: 1664 Maizefield Ln, Fuquay-Varina, NC 27526, United States
- Business Hours: 7 AM – 5 PM (Monday–Saturday)
At Dassent, we’re dedicated to providing transparent information and reliable support to ensure a smooth shopping experience.