At Dassent, we understand that plans can change. Our cancellation policy is designed to remain flexible while still allowing us to process and ship orders quickly.
1. Cancellation Eligibility
- You may cancel your order any time before it ships.
- Once your order has shipped, cancellation is no longer possible.
- In that case, you may follow our Return & Refund Policy after receiving the item.
2. How to Cancel an Order
To request a cancellation, please follow these steps:
- Contact Us Promptly
- Email [email protected] as soon as possible.
- Include your order number and the reason for cancellation.
- Wait for Confirmation
- Our team will review your request and confirm the status by email.
- If the order has not yet shipped, we will process the cancellation.
- Refund Process
- We will issue a full refund to your original payment method.
- Refunds typically appear within 4–7 business days, although processing times may vary by payment provider.
- Note: Shipping fees are non-refundable once the order has shipped.
3. Order Modifications
If you would like to modify your order (such as changing the size, color, or shipping address):
- Contact us at [email protected] before the order is shipped.
- Once your order is in transit, no modifications can be made.
4. Contact Information
If you have questions about cancellations or need assistance, please reach out to us:
- Email: [email protected]
- Phone: (+1) 925-341-4008
- Address: 1664 Maizefield Ln, Fuquay-Varina, NC 27526, United States
- Business Hours: 7 AM – 5 PM (Monday–Saturday)
By placing an order on Dassent.com, you agree to the terms of this Cancellation Policy.