1. Order Cancellation
To request an order cancellation, please contact our customer service team at [email protected] as soon as possible.
- Orders Not Yet Processed: If your order has not entered the production or shipping process, we will cancel it and issue a full refund.
- Orders Already Processed or Shipped: If your order has already been processed or shipped, cancellations cannot be accommodated. In such cases, you may refer to our Return & Refund Policy for further options.
2. Change of Mind
If you wish to cancel an order due to a change of mind:
- Before Processing: Contact us immediately to cancel the order and receive a refund.
- After Processing: Orders cannot be canceled after processing. You may, however, initiate a return in accordance with our Return & Refund Policy.
3. Incomplete or Incorrect Information
Providing accurate and complete information during checkout is essential for successful order processing.
- Incorrect Details: If inaccurate information is provided, we will attempt to contact you for corrections.
- If corrections cannot be made and the order cannot be processed, it will be canceled, and a full refund will be issued.
- If the order is processed with incorrect details, additional charges may apply for adjustments or reshipments.
4. Contact Information
For all cancellation requests or inquiries regarding our policy, please reach out to us at:
- Email: [email protected]
We are committed to accommodating order changes whenever possible. However, please note that once an order has entered production or shipping, cancellations may no longer be possible. Thank you for understanding.