At Dassent, we process and ship orders quickly. However, we also understand that you may sometimes need to cancel. This policy explains how order cancellations are managed.
1. Order Cancellation Before Shipment
- Timeframe: You may cancel your order if it has not yet been shipped.
- How to cancel: Contact our customer service team immediately at [email protected] with your order number.
- Refunds: If the cancellation is successful, we will issue a full refund to your original payment method. Refunds usually take 5–7 business days, depending on your bank or payment provider.
2. Orders Already Shipped
- Once an order has shipped, it cannot be canceled.
- Instead, you can return the order once it arrives by following our Return & Refund Policy.
3. Special Conditions
- Promotional or discounted orders: Once confirmed, orders placed with discounts or promotions may not be eligible for cancellation.
- Bulk or custom orders: Large or customized orders may have stricter cancellation terms. These terms will always be communicated clearly at the time of purchase.
4. Customer Support
For help with cancellations, please contact us:
- Email: [email protected]
- Phone: (+1) 727-334-5006
- Hours: 7 AM – 5 PM (Monday–Saturday)
- Address: 1664 Maizefield Ln, Fuquay-Varina, NC 27526, United States