1. Processing Time
- All orders require 1-3 business days for processing.
- During this time, we verify order accuracy, prepare items for shipment, and complete the necessary paperwork.
- Processing does not occur on national holidays or weekends.
2. Shipping Time
- Once processed, orders are shipped from our warehouse in the United States.
- Estimated delivery time for the USA:
- Standard shipping: 4-6 business days.
- You will receive a tracking number once your order is shipped to monitor its status.
3. Shipping Fees
- Flat Rate Shipping Fee for the USA:
- $5.75 per order, regardless of the number of items purchased.
- This fee includes packaging, handling, and shipping costs.
4. Tracking Your Order
- Upon shipment, you will receive an email with a tracking number.
- Use the tracking number to monitor your order’s progress and estimate the delivery date.
- If you encounter any issues or have questions regarding your tracking details, contact us at [email protected].
5. Order Changes and Cancellations
- Order Modifications: You can request changes (e.g., size, color, or shipping address) within 24 hours of placing your order by contacting us at [email protected].
- Order Cancellations: Cancellations are accepted within the same 24-hour period. Once an order has been shipped, changes or cancellations are no longer possible.
6. International Shipping
- Currently, we only ship within the United States.
- We are working to expand our shipping services to international destinations in the near future.
7. Contact Information
For any questions or concerns about our shipping policy or your order, please contact us:
- Email: [email protected]
- Our customer service team is available Monday through Sunday to assist you.
We hope this shipping policy addresses any concerns you may have regarding our shipping process. Thank you for choosing Dassent, and we look forward to serving you!