At Dassent, we are committed to delivering your orders quickly, securely, and reliably. This Shipping Policy explains our processing times, delivery schedules, costs, and tracking process so you know exactly what to expect.
1. Handling Time
- Processing time: We process all orders within 1–2 business days (Monday–Saturday). During this stage, we carefully prepare your items and package them securely.
- Order cut-off time: Orders placed after 5:00 PM EST (New York) will be processed on the next business day.
2. Shipping and Delivery
- Transit time: Once processed, delivery within the United States usually takes 3–7 business days (Monday–Saturday).
- Total delivery time: From order placement to final arrival, most orders are delivered within 4–9 business days.
3. Shipping Costs and Tracking
- Free shipping: All orders shipped within the United States qualify for free standard shipping.
- Tracking information: As soon as your order ships, you will receive an email with your tracking number and a link to follow your package’s progress.
4. Shipping Restrictions and Issues
- Delivery problems: If your order is delayed, lost, or arrives damaged, please contact our customer service team immediately. We will investigate the issue and work with you to resolve it quickly.
- Restrictions: Currently, we only ship within the United States. International shipping is not available at this time.
5. Customer Support
If you need assistance with shipping or delivery, you can reach us at:
- Email: [email protected]
- Phone: (+1) 727-334-5006
- Hours: 7 AM – 5 PM (Monday–Saturday)
- Address: 1664 Maizefield Ln, Fuquay-Varina, NC 27526, United States